Terms and conditions

Terms and conditions

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Company data 

Whitee Collective

Hemelrijkstraat 41, 8510 Marke (Belgium)

[email protected] | +32497372574

0735 573 071 | BE0735,573,071 

Article 1: General provisions 

The e-commerce website of Whitee Collective, a natural person with registered office at Hemelrijkstraat

41, 8510 Marke (Belgium), VAT BE 0735 573 071, (hereafter ‘[…]‘)

offers its customers the possibility to buy the products from its webshop online. These General Terms and

Conditions (“Conditions”) apply to any order placed by a visitor to

this e-commerce website (“Customer”). When placing an order through

the online store of […], the Customer must expressly accept these Terms and

Conditions, thereby agreeing to the applicability of these Terms and

Conditions, to the exclusion of all other terms and conditions. Additional

terms and conditions of the Customer are excluded, unless they have been

previously, in writing and expressly accepted by […]. 

Article 2: Price 

All prices are expressed in

EURO, always including VAT and all other taxes or duties to be borne by the

Customer.If delivery, reservation or

administrative costs are charged, this will be mentioned separately. The indication of price

refers exclusively to the articles as described verbatim. The accompanying

pictures are meant to be decorative and may contain elements that are not

included in the price. 

Article 3: Offer 

Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest

possible care, it is possible that the information provided is incomplete,

contains material errors or is not up-to-date. Obvious mistakes or errors in

the offer are not binding […]. […] is as to the accuracy and completeness

of the information offered only bound to a means commitment. In no event shall

[…] be liable in respect of manifest material errors, typographical or

printing errors.If the Customer has

specific questions about e.g. sizes, colour, availability, delivery time or

delivery method, we request the Customer to contact our Customer Service

Department in advance. The offer is valid as

long as stocks last and can be modified or withdrawn at any time by […].

[…] cannot be held liable for the non-availability of a product. If an offer

has a limited period of validity or is made subject to conditions, this shall

be expressly stated in the offer. 

Article 4: Online purchases 

The Customer can purchase the products of […] via the webshop. You click on the products and

you will be taken to the Shop page. Once the product is added to My Cart, the

purchase can be completed via the Checkout page. The Customer has the

choice between but not exclusively the following payment methods- by banker’s card – by bank transfer to

account number BE08 7360 6450 9613- etc. (is specified

on the payment page, made possible by Mollie Payments) […] is entitled to

refuse an order due to a serious shortcoming on the part of the Customer in

relation to orders in which the Customer is involved. 

Article 5: Delivery and execution of the agreement 

Once […] has received the payment, […] will start supplying the products. The products are

delivered via Bpost… Any delivery costs (EUR 3,99) will be indicated on the

site before the Customer pays. […] shall endeavour to ensure the smoothest

possible delivery of the products. Items ordered through

this webshop are standard delivered in Belgium. Other countries within Europe

are possible after contacting […]. No delivery outside Europe. Unless otherwise

agreed or explicitly stated otherwise, the goods are delivered to the

Customer’s place of residence within 30 days of receipt of the order. Any visible damage

and/or qualitative deficiency of an item or any other deficiency in delivery

must be reported by the Customer to […] without delay. The risk of loss or

damage shall pass to the Customer as soon as he (or a third party designated by

him, other than the carrier) has acquired physical possession of the goods.

However, the risk shall pass to the Customer upon delivery to the carrier if

the Customer’s carrier has been instructed by the Customer to carry the goods

and this choice was not made by the […]. 

Article 6: Retention of title

The delivered goodsremain the exclusive property of […] until full payment has been made by the

Customer. The Customer

undertakes, if necessary, to inform third parties of […]’s retention of

title, e.g. to any person who may seize the items that have not yet been paid

for in full. 

Article 7: Right of withdrawal 

The provisions of this Article shall apply only to Customers who, in their capacity as consumers,

purchase items online from […]. The Customer has the

right to withdraw from the contract within a period of 14 calendar days without

giving any reason. The withdrawal period

expires 14 calendar days after the day “on which the Customer or a third

party other than the carrier and indicated by the Customer acquires physical

possession of the last good”.  In order to exercise

the right of withdrawal, the Customer must contact Whitee Collective by way of an unambiguous statement

(e.g. written by post, fax or e-mail) of its decision to withdraw from the contract.

The Customer may, but is not obliged to, use the attached model withdrawal form

for this purpose. The Customer may also complete and send the withdrawal model form or any other clearly

worded declaration electronically by e-mail or via our website

www.whitee.store. If the Customer makes use of this option, we shall

immediately send the Customer an acknowledgement of receipt of his revocation

on a durable data carrier (e.g. by e-mail)”. In order to comply

with the withdrawal period, the Customer must send his notice of exercise of

the right of withdrawal before the expiry of the withdrawal period. The Customer must

return or hand over the goods to Whitee Collective immediately, but in any case

no later than 14 calendar days after the day on which he has informed Whitee

Collective of his decision to withdraw from the contract, at Hemelrijkstraat

41, 8510 Marke (Kortrijk). The Customer

is on time if he returns the goods before the period of 14 calendar days has

expired. The direct costs of

returning the goods are at the expense of the Customer.  If the returned product is somehow devalued, […] reserves the right to

hold the Customer liable and to claim damages for any depreciation of the goods

resulting from the Customer’s use of the goods that goes beyond what is

necessary to determine the nature, characteristics and functioning of the

goods. Only items in their original packaging, together with all accessories,

instructions for use and an invoice or proof of purchase may be returned.  If the Customer cancels the agreement, Whitee Collective will reimburse

the Customer for all payments received from the Customer to date, including

standard delivery charges, within a maximum of 14 calendar days after Whitee

Collective has been informed of the Customer’s decision to cancel the agreement.

Under sales agreements, Whitee Collective may withhold the refund until it has

received all goods back, or until the Customer has proved that it has returned

the goods, whichever is the earliest. Any additional costs resulting from the Customer’s choice of a delivery

method other than the cheapest standard delivery offered by Whitee Collectvie

will not be refunded. Whitee Collective will reimburse the Customer using the same means of

payment as the Customer made the original transaction, unless the Customer has

expressly agreed otherwise; in any event, the Customer will not be charged for

such reimbursement.  The Customer cannot exercise the right of withdrawal for: – service agreements after the full performance of the service – the supply or provision of goods or services the price of which is

subject to fluctuations in the financial market which are beyond the control of

[…] and which may occur within the withdrawal period;- the supply of goods made to the customer’s specifications or clearly

intended for a specific person;- the supply of goods which are likely to deteriorate rapidly or have a

limited shelf life;- the supply of sealed goods which are not suitable for return for

reasons of health protection or hygiene and of which the seal has been broken

after delivery;- the supply of goods which, after delivery, are irrevocably mixed by

their nature with other products;- the supply of alcoholic beverages, the price of which has been agreed

upon at the time of conclusion of the contract of sale but the delivery of

which can only take place after 30 days, and the actual value of which depends

on fluctuations in the market which cannot be controlled by the undertaking;- agreements by which the customer has specifically requested […] to

visit him in order to carry out urgent repairs or maintenance there; – the supply of sealed audio and sealed video recordings and sealed

computer software which has been unsealed since delivery;- the supply of newspapers, magazines or periodicals, with the exception

of subscription agreements for such publications;- contracts concluded in public auctions;- the provision of accommodation other than for residential purposes,

carriage of goods, car rental services, catering and leisure services, if the

contracts provide for a specific date or period of performance;- the supply of digital content that is not supplied on a material

carrier, if the performance has started with the express prior consent of the

Customer and provided that the Customer has acknowledged that he thereby loses

his right of withdrawal (e.g. downloading music, software);- The agreements for services for betting and lotteries. 

Article 8: Warranty 

Under the Act of 21 September 2004 on the protection of consumers when

selling consumer goods, consumers have legal rights. This legal guarantee

applies from the date of delivery to the first owner. Any commercial guarantee

does not affect these rights. The (commercial and/or legal) warranty does not apply to defects caused

by accidents, neglect, falls, use of the item contrary to its intended use,

non-compliance with the instructions for use or manual, modifications or

alterations to the item, heavy-handed use, poor maintenance, or any other

abnormal or incorrect use. Defects that manifest themselves after a period of 6 months following

the date of purchase, or delivery as the case may be, are deemed not to be

hidden defects, unless the Customer can prove otherwise. 

Article 9: Customer service

 […]’s customer service department can be contacted on the following

number: +32497372574, by e-mail at [email protected] or by post at

Hemelrijkstraat 41(Mar) 8510 Kortrijk. Any complaints can be addressed to this


Article 10: Penalties for non-payment 

Without prejudice to the exercise of other rights […], in the event of

non-payment or late payment from the date of the breach of contract, the

Customer shall be liable by operation of law and without notice to pay interest

at the rate of 10% per annum on the unpaid amount. In addition, the Client

shall automatically and without notice be liable to pay a fixed indemnity of

10% on the amount in question, with a minimum of 25 euros per invoice. Without prejudice to the foregoing, […] reserves the right to take

back items that have not been (fully) paid for. 

Article 11: Privacy policy

The data controller, Whitee Collective, respects the Belgian law of 8

December 1992 on the protection of privacy in the processing of personal data. The personal data provided by you will only be used for the following

purposes: the execution of the concluded agreement, the processing of the

order, the sending of newsletters, advertising and marketing purposes. You have a legal right of access to and possible correction of your

personal data. Provided you have proof of identity (copy of your identity

card), you can obtain a free written notification of your personal data by

means of a written, dated and signed request to Whitee Collective,

Hemelrijkstraat 41(Mar) 8510 Kortrijk, [email protected] If necessary, you can

also ask to correct the data that are incorrect, incomplete or irrelevant. In case of use of data for direct marketing: You can oppose the use of

your data for direct marketing free of charge. To this end, you can always

contact Whitee Collective, Hemelrijkstraat 41(Mar) 8510 Kortrijk,

[email protected] We treat your data as confidential information and will not pass it on,

rent or sell it to third parties. The customer is responsible for keeping his login details confidential

and for the use of his password. Your password is stored in encrypted form, so

[…] does not have access to your password. […] keeps online (anonymous) visitor statistics in order to be able to

see which pages of the website are visited and to what extent. If you have any questions about this privacy statement, please contact

us at [email protected]          

 Article 12: Use of cookies 

During a visit to the site, ‘cookies’ may be placed on the hard disk of

your computer. A cookie is a text file that is placed by a website’s server in

your computer’s browser or on your mobile device when you consult a website.

Cookies cannot be used to identify individuals, a cookie can only identify a

machine. We use first party cookies, these are technical cookies that we use

ourselves and aim to make the site function optimally. In addition, we also use

third party cookies for, among other things, but not exclusively, Google

Analytics, Facebook, etc. To do this, the visitor to the website must give

permission via a pop-up or at the bottom of the website. You can set your internet browser in such a way that cookies are not

accepted, that you receive a warning when a cookie is installed or that the

cookies are subsequently removed from your hard disk. You can do this via the settings of your

browser (via the help function). Please note that certain graphic elements may

not appear correctly, or that you may not be able to use certain applications. By using our website, you agree to our use of cookies. 

Article 13: Violation of validity – non renunciation 

If any provision of these Terms and Conditions is declared invalid,

unlawful or void, this shall in no way affect the validity, legality or

applicability of the other provisions. Failure by […] at any time to enforce any of the rights listed in

these Terms and Conditions, or to exercise any right hereunder, shall not be

construed as a waiver of such provision and shall not affect the validity of

such rights. 

Article 14: Amendment of terms and conditions 

These Conditions are complemented by other conditions which are

explicitly referred to and the general conditions of sale of […]. In the

event of any inconsistency, these Conditions shall prevail. 

Article 15: Evidence 

The Customer accepts that electronic communications and backups can

serve as evidence.  

Article 16: Applicable law – Disputes 

Belgian law is applicable, with the exception of the provisions of

private international law concerning applicable law. The courts of the consumer’s place of residence are competent in case of

legal disputes. The Consumer can also contact the ODR platform



Dear Customer, you only need to fill in and return this form if you want to revoke the contract. 

To: Whitee Collective,

Hemelrijkstraat 41(Mar) 8510 Kortrijk,

[email protected] 

I/We (*) hereby inform you that I/We (*) withdraw from our contract of sale of the next goods/provision of the next service (*): 

Ordered on (*)/Received on (*): 

Name(s) of consumer(s) :

Address of consumer(s) : 

Signature of consumer(s)

Date : 

(*) Delete where not applicable